NETPLEX recognizes and protects the privacy of customers who use our telecommunications networks. NETPLEX maintains strict customer information privacy policies and uses state of the art technologies to safeguard customer information and communications from unauthorized intrusions. NETPLEX recognizes that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers. Online privacy concerns focus primarily on the protection of "customer identifiable" information, which an individual or other customer reasonably expects to be kept private. As the term suggests, "customer identifiable" information is information that, when associated with an individual identifies that individual, for example, a customer's name, address, telephone number, and e-mail address. How NETPLEX Protects Your Privacy Collection and Use: NETPLEX will collect and use customer identifiable information for billing purposes, to provide and change service, to anticipate and resolve problems with your service, or to create and inform you of products and services that better meet your needs. This means that NETPLEX may use your customer identifiable information to market new services to you that we think will be of interest to you, but we will not disclose your customer identifiable information to third parties who want to market products to you. When you access the Internet, the computers that host Web sites you visit (Web servers) automatically receive some anonymous information. This "usage data" may include a record of which pages a Web browser has visited. NETPLEX servers receive usage data when customers visit NETPLEX Web sites. NETPLEX will not use information about your activities on the Internet together with any information that identifies you. Disclosure: NETPLEX will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for or use of an NETPLEX online service -- including customer names and addresses -- without the consent of the customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others). If NETPLEX includes your name and any other customer identifiable information in a directory that NETPLEX creates from information we receive as an online service provider, NETPLEX will give you the opportunity to have your information excluded from that directory. Security: NETPLEX has implemented technology and security features and strict policy guidelines to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available. E-mail Contents: NETPLEX will disclose to third parties your private e-mail communications that are transmitted using our services except as required to operate the service or as otherwise authorized by law. Improper Conduct (SPAM): NETPLEX may use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service. For more information see our useage policy. Account Information: NETPLEX honors requests from customers to review all customer identifiable information maintained in reasonably retrievable form, which currently consists of your name, address, e-mail address, telephone number and/or billing information, and will correct any such information which may be inaccurate. Customers may verify that appropriate corrections have been made. Customer Concerns: If you are a consumer with concerns about the NETPLEX online privacy policy or its implementation you may contact us at 1-860-233-1111. Close Window